Returns Policy: No questions asked, money back guarantee. If you have a problem with an item, we will replace/repair it, or refund your money, the choice is up to you. If you decide you don't like the nib after you've inked a new pen, we'll refund 75%. (There will be no such charge for a pen that is pre-owned, provided you return it in the condition received.) Of course, if it's a defect, we'll refund 100%.
Payment Policy: Paying via PayPal is the only method allowed for addresses outside the United States. Customers from the United States also have the option of sending a check, money order or cashier's check. Payments should be made payable to "Teri Morris" and mailed to 239 Peyton Street, Santa Cruz, CA 95060
Domestic US Shipping Policy: For the most part, shipping to US addresses is free and is made via first class mail.
International Shipping Policy: International shipping is based on weight, and we give you a choice (depending on country) of first class, priority mail or express delivery (only Express Mail provides true tracking). Internatonal shipments valued at over $40 come with free insurance, unless that service is not available for your specific country. Most of our customers opt for the very reasonably priced first class mail method, which can take anywhere from one to four weeks. We are happy to discuss alternatives to the options currently offered during the checkout process, so please contact us at email@example.com if you'd like a quote.
UK customers please note: Packages valued at over $18 are subjected to both an administrative charge and a tax by UK customs and Royal Mail. Sorry, this is not something we can predict or pay in advance.
German customers please note: We have resumed shipping to Germany. We now describe the item in German on the customs form, and that seems to help.
Packaging Policy: All items except converters and refills will be shipped in a box or hard plastic tube. We do not use padded envelopes to ship pens unless requested to do so by a customer.
Teri Morris, Owner