We offer a money back guarantee. Pens must be returned to us within four weeks of receipt.
You need to be registered with us in order to submit a return request. If you placed the order as a guest, please create an account and send us a message, and we can associate the order with your newly created account. This makes it easier for us to communicate with you about the status of a return.
Before submitting a return request: Please contact us at firstname.lastname@example.org if you are having a problem, before sending the pen back. Sometimes the problem can be resolved via email. If you are asking for a replacement, an email will assure that we have the replacement available.
New and New Old Stock Pens: If you decide you don't like the pen after you've inked it, we'll refund 80%.
Vintage and Pre-owned Pens: There will be no deduction for inking a pen that is pre-owned, provided you return it in the condition received within four weeks of receiving it.
We guarantee our restored pens for a period of one year from purchase. This guarantee covers the filling system only. We cannot guarantee the cosmetic aspects of a pen or the nib, so any problems of this nature will need to be discovered and communicated within the original four week period.
If you have a problem with an item, we will replace/repair it if possible, or refund your money, the choice is up to you. In situations where a repair or replacement is not possible, a refund will be the only option. Please contact us first via email so that we can discuss the available remedies.
Once we have discussed it via email, the returns process is as follows:
- Locate the original order in your order history and look for the "Return Items?" link for the order that corresponds to the item you are returning-- screen shot below.
Indicate which item in the order you are returning, and the quantity you are returning. At the bottom of the screen there's a place to enter the reason for the return and the remedy you are requesting (repair, replacement, refund, store credit, etc.) Be sure to click the SUBMIT RETURN REQUEST button at the bottom of the screen.
You will be notified via email of your return request and we will be either approve it or reach out for additional information. When we approve it, you'll be given instructions via email for the return process. (We do not provide labels for items which are being returned.)
- As we process your return or replacement/repair request, any change in status will be emailed to you.